State Farm® Insurance Agent Juan Carlos Hernandez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Susan Davis
December 11, 2025
5
out of
5
rating by Susan Davis
"Kasandra and kathya and Albert are amazing. Professional, well spoken, with empathy. I feel as a woman in today's society safety is a priority. There are places of business that keeps the doors locked and a buzzer to let in clients. I recommend this to all businesses. I am so pleased to do business with this state farm office. Sincerely. SUSAN DAVIS RN BSN"
We responded:
"Hello Susan, We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. Juan C Hernandez, Agent"
Jessica Lopez
December 2, 2025
1
out of
5
rating by Jessica Lopez
"I have always gone with State Farm because they are reasonably priced. I was put in a bad situation with this location. I was promised a price over the phone and paid that semi-annual price. Without my knowledge the policy was cancelled because they doubled the rate and didn't inform me. I understand raising the rate because there was a ticket on my record, but to not call and inform me was the issue. I was surprised to find out that I have been riding without insurance for over a month. Since I have been without insurance for more than 30 days that is another problem on my record that now works against me when finding new insurance. Because of the lack of communication, I now have to pay even more. I went to Allstate and with all this working against me now, I still got a more affordable price with Allstate. Do not expect a call when important changes happen with your policy."
We responded:
"Hello Jessica, We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority. Unfortunately, if all tickets or accidents are not disclosed, rates may change. Based on our office notes, we attempted to reach you via phone and left a voicemail to advise you. Additionally, our main office sent communications via mail. We are happy to assist you further if you have any questions or need additional support. Wishing you all the best. Juan C Hernandez, Agent"
Alex Ruvalcaba
November 20, 2025
5
out of
5
rating by Alex Ruvalcaba
"Muy buen servicio de parte del personal especialmente de (Katia)"
We responded:
"Hola Alex, Gracias por las 5 estrellas! Me alegra saber que Kathya brindó un servicio excelente. Cualquier pregunta/duda que tengas, aqui estamos para asistir. Juan C Hernandez, Agent"
Danette Ferretti
November 20, 2025
5
out of
5
rating by Danette Ferretti
"Always was so friendly and quick to help!"
We responded:
"Hello Danette, Thank you for your 5-stars! My State Farm team and I are happy to be your good neighbor! Juan C Hernandez, Agent"
Susan Poole
November 11, 2025
5
out of
5
rating by Susan Poole
"I really appreciate the team at Juan Hernandez’ State Farm office. They are always friendly and take care of my insurance needs and issues. I highly recommend!"
We responded:
"Hello Susan, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Juan C Hernandez, Agent"
The Pulse
November 5, 2025
5
out of
5
rating by The Pulse
"Kasandra and the team at State Farm are amazing! Truly appreciate their timely responses to my questions and handling all my needs when I contact them! They are very customer service oriented!! I highly Recommend them!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service provided by Kasandra. If you ever have any questions or need assistance, we’re here to help! Juan C Hernandez, Agent"
Melinda Roybal
October 27, 2025
5
out of
5
rating by Melinda Roybal
"I called State Farm today. Albert answered, I was trying to explain my situation, he understood exactly what I was trying to say. He told me what we needed to do, and everything was done in a few minutes. Great customer service. Thank you Albert!"
We responded:
"Hello Melinda, Thank you for your 5-star review! I'm glad to hear Albert provided remarkable service. If you need anything going forward, please call our office. Juan C Hernandez, Agent "
Aurelie Delavignette
September 17, 2025
5
out of
5
rating by Aurelie Delavignette
"Albert was very helpful and made it easy to communicate."
We responded:
"Hi Aurelie, Thank you for your 5-star review! We're delighted to hear you had a great experience with our State Farm office, and that Albert was able to assist you. If you need anything in the future, we're here to help! Juan C Hernandez, Agent"
Lizette Garcia
July 25, 2025
5
out of
5
rating by Lizette Garcia
"My experience with State Farm has been very positive. Recently Kathya was extremely helpful and answered my questions regarding some changes and billing. Thank you!"
We responded:
"Hello Lizette, Thank you for the 5 Stars! I'm delighted to hear that Kathya provided you with excellent support and helped clarify your questions about the changes and billing. We look forward to continuing to serve you... Juan C Hernandez, Agent"
Paloma M
July 10, 2025
5
out of
5
rating by Paloma M
"Call State Farm about my car insurance and spoke with Albert. Gave him my name only once and immediately he was able to give information about my account. Professional, knowledgeable and friendly. Quite pleased with his service. Thank you for a job well done."
We responded:
"Hello Paloma, We appreciate your 5 Star review! We are delighted to know you had a great experience with Albert in our office. If you ever need any assistance in the future, please don’t hesitate to reach out. Juan C Hernandez, Agent"
Ricardo Saldaña
June 30, 2025
5
out of
5
rating by Ricardo Saldaña
"Excelente servicio de Alberto!"
We responded:
"Hola Ricardo, Gracias por las 5 estrellas! Me alegra saber que Albert brindó un servicio excelente. Por favor, no dudes en comunicarte con nuestra oficina si necesitas algo en el futuro. Juan C Hernández, Agente"
PcNerd619
June 20, 2025
5
out of
5
rating by PcNerd619
"Kathya Torres provided excellent service and took care of all my needs and answered all my questions."
We responded:
"Hello Thank you for the 5 Star review and sharing your thoughts! I'm glad to hear Kathya addressed and resolved your insurance needs. If you ever have any questions or need assistance, we’re here to help! Juan C Hernandez, Agent"
Frankie Sanchez
June 17, 2025
5
out of
5
rating by Frankie Sanchez
"Just spoke with Albert from State Farm. I usually don’t post many of these, but his service was absolutely amazing. Not only was he extremely thorough, knowledgeable, but he helped me figure out what policy was best for me to save a little bit of money. I highly recommend him, he is extremely professional, Very friendly and very outgoing. Albert, I really appreciate the service."
We responded:
"Hello Frankie, Thank you so much for your kind words and positive feedback! I'm thrilled to hear that Albert was able to assist you effectively. We look forward to continuing to provide you with excellent service in the future! Juan C Hernandez, Agent"
Alex Gomez
June 17, 2025
5
out of
5
rating by Alex Gomez
"Muy buen servicio de kathya me ayudó en todolo que le pedí y si me redujeron mi mensualidad gracias 🙏"
We responded:
"Hola Alex, Gracias por las 5 estrellas! Me da gusto saber que Kathya pudo ayudarte con lo que necesitabas. No dudes en contactarnos si ocupas algo en el futuro... Juan C Hernandez, Agente"
Maribel Carrillo
June 11, 2025
5
out of
5
rating by Maribel Carrillo
"I recibe a excelente experience in all tímes I have State Farm ensurance , Kathy’s is an excellent and professional attendant me"
We responded:
"Hello Maribel, Thank you for taking the time to share your thoughts! I'm glad to hear you’re satisfied with the service provided by Kathya at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Juan C Hernandez, Agent"
omar dejulio
June 10, 2025
5
out of
5
rating by omar dejulio
"When seeking a solution, Kathya is the one you must visit. Convenient, fast, and reliable, I am grateful for all you do for me and my family."
We responded:
"Hello Omar, Thank you for the positive feedback! I'm glad Kathya has been able to assist with your insurance needs. We look forward to continuing to provide you with great service. Juan Carlos Hernandez, Agent"
Arleen Molina
June 7, 2025
5
out of
5
rating by Arleen Molina
"Kasandra has always provided excellent customer service. She is for sure my go to person when I call for payments or any service :)"
We responded:
"Hello Arleen, Thank you for taking the time to share your thoughts! I'm delighted to hear that you are satisfied with Kasandra's service. Your feedback is invaluable to us, and it’s great to know that Kasandra was able to meet your expectations. If you need anything going forward... please feel free to reach out. We're always here to help! Juan Carlos Hernandez, Agent"
Demetrio Torres
June 6, 2025
5
out of
5
rating by Demetrio Torres
"excelente servicio siempre de Kassndra"
We responded:
"Hello Demetrio, I'm thrilled to hear that you consistently receive excellent service from Kasandra. Your satisfaction is our priority, and we look forward to continuing to serve you! Juan C Hernandez, Agent"
omar santillan
June 6, 2025
5
out of
5
rating by omar santillan
"Hola kasandra es la mejor y me ayudo mucho en mi seguro de auto"
We responded:
"Hola Omar, Muchas gracias por las 5 estrellas! Me alegra saber que Kasandra pudo ayudarte con tu seguro de auto. Ella es una parte valiosa de nuestra oficina y se dedica a ofrecer el mejor servicio posible. Juan C Hernandez, Agente"
luckyday1977
May 14, 2025
5
out of
5
rating by luckyday1977
"This has been the best insurance company I have ever signed up with. Fast responses and they are eager to help with any issues. A+"
We responded:
"Thank you for the 5 Stars! I'm glad to hear you had a great experience with our office. Thank you for your business! Juan Carlos Hernandez, Agent"
Sonia Gomez
April 18, 2025
5
out of
5
rating by Sonia Gomez
"I have worked with Juan and Kathya for a few years now and they are the absolute best! Very professional, responsive and knowledgeable. I highly recommend working with them for all of your insurance needs!"
We responded:
"Hello Sonia, We appreciate your review! We are delighted to know you had a great experience with our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Juan C Hernandez, Agent"
LVMP Admin
April 7, 2025
5
out of
5
rating by LVMP Admin
"Choosing State Farm was one of the best decisions I’ve made when it comes to safeguarding my vehicles and ensuring my peace of mind. From start to finish, their service has been nothing short of remarkable specially my representative Kasandra. What truly stands out about her is her commitment to clarity and transparency. Navigating the world of insurance can be daunting, but they make it straightforward and stress-free. Their policies are easy to understand, tailored to individual needs, and competitively priced—proof that quality coverage doesn't have to come with a hefty price tag. Their customer service team is the epitome of professionalism and care. Every interaction, whether it's a quick question or filing a claim, is met with responsiveness, empathy, and expertise. It's refreshing to know that I have a reliable partner to turn to during unexpected situations. The claims process deserves special mention. State Farm handles claims swiftly and fairly, ensuring that customers can get back on the road with minimal hassle. This kind of efficiency is rare and reflects their dedication to customer satisfaction. Additionally, their innovative tools—like mobile apps and online resources—make managing my policy and staying informed a breeze. It’s the kind of convenience that modern drivers appreciate. In every aspect, State Farm has exceeded my expectations. They are a shining example of what an auto insurance company should be: reliable, compassionate, and committed to delivering the best possible service."
We responded:
"Hello Wow! Thank you for the kind words and 5 Stars. We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! I'm glad to hear Kasandra has done an excellent job. We look forward to continuing to support your insurance needs. Juan C Hernandez, Agent"
adriana ramirez
March 13, 2025
5
out of
5
rating by adriana ramirez
"Best State Farm insurance agent and staff. Thank you very much for your support when difficult time. Excellent customer service, thank you for listening to my needs. Adriana,"
We responded:
"Hello Adriana, I appreciate your review! I'm glad you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Juan C Hernandez, Agent"
Zoey Xu
January 16, 2025
5
out of
5
rating by Zoey Xu
"Albert is the true king. 5 min of conversation and issue was solved elegantly, professionally, and efficiently. I honestly did not have a better service experience. I wish all the best to State Farm and Albert. We need more people like Albert."
We responded:
"Hello Ms. Xu, Thank you for reviewing our State Farm office; and giving us 5 stars! We’re thrilled to know you had a positive experience with Albert. Your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Juan C Hernandez, Agent"
conni musser
January 10, 2025
5
out of
5
rating by conni musser
"Great communication. It’s easy to speak with Carlos and his staff. They take care of everything."
We responded:
"Hello Ms. Musser, We’re thankful for your feedback and 5 Stars. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Juan Carlos Hernandez, Agent"